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Top 4 Ways a Dedicated National Account Representative Improves Your Service | Pallet Consultants

By: Pallet Consultants on February 12th, 2020

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Top 4 Ways a Dedicated National Account Representative Improves Your Service | Pallet Consultants

Pallet Management  |  Pallet Company  |  pallet tips

National accounts benefit greatly from dedicated representatives through streamlining all forms of contact and optimizing products and services.

Companies that span the country with their network of facilities need more than run-of-the-mill support. It can be a challenge organizing and maintaining your own operations, not to mention the added complication of coordinating those facilities with a business partner like a pallet provider. Using a single company for your entire network’s needs can be a way to simplify your service, but a dedicated national account representative can take the quality and ease of that service to the next level. To learn more about Pallet Consultants’ leading national account customer service, contact us. A dedicated national account representative can improve your service through:

  1. A Convenient Single Point of Contact
  2. Ease of Coordination Across Locations
  3. Knowing That You’re Heard
  4. Network Optimization

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1. A Convenient Single Point of Contact

A dedicated representative combines the many different and sometimes redundant contacts a nationwide company will have with their servicer. A dedicated representative will communicate to their management and personnel for you, significantly increasing your efficiency. All questions, issues and changes can be addressed by them. As your official liaison, the representative can pull all the necessary levers within their company for you, from corporate executives to local teams. Spend less time making calls and writing emails and more time on tasks that deserve your attention.

2. Ease of Coordination Across Locations

During new campaigns, product releases or other pushes, ensuring your network is adequately prepared is essential. One of the greatest benefits of having dedicated representation is that you’ll always have an ear to speak in when you need to coordinate with a servicer on a large scale. Rather than potentially dealing with multiple warehouse, district and regional managers, communication is made as simple as possible. With a good service provider and representative, coordinating pallets or other products for your network should be as easy as communicating your needs.

3. Knowing That You’re Heard

Peace of mind can be very valuable. Even with good service and reliable communication, working with teams of people from your servicer can sometimes have you wondering who exactly will be responding to you and if you might get lost in the shuffle. Dedicated representation means you always only need to deal with one person, and that they’re guaranteed to see your communications and responsd as soon as possible. There’s no chance of your messages or calls slipping through the cracks or having someone who isn’t familiar with your account be the one to pick up the phone. This facilitates quick and efficient communication every time you need to contact the servicer.

4. Network Optimization

It’s much easier to optimize your network of warehouses and facilities when you’re able to coordinate the products and services they receive when you have a single point of contact where you’re their only priority. Communicate about your KPI goals, trade ideas about automation choices and establish short and medium-term business plans for our dynamic economy. More detailed, day-to-day information is also better suited for a dedicated representative as they can more easily follow your company’s challenges, successes and issues. A dedicated account representative simplifies everything, including optimization strategies.

Pallet Consultants offers dedicated account representatives that have years of experience in the pallet industry in addition to their other diverse knowledge bases. Allow our industry-leading customer service to become even more evident with our dedicated representatives, giving you one of the best possible service experiences. Start a conversation with us to learn more about our great pallet products and services, custom consultation programs and top-notch customer service, which together offer an unbeatable package for your national network.


Pallet Consultants has experience solving issues and optimizing operations in hundreds of facilities across the nation. Put that experience to work for you. From pallet auditing and total pallet management to pallet manufacturing and recycling, Pallet Consultants is a full-service pallet provider. We’d be happy to take time reviewing your unique situation and answer any questions you may have. Start a conversation with us!

 

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